A: Viewpoint is an online community panel found at www.bootsviewpoint.com where members are invited to take part in surveys, discussion forums and online focus groups to give their opinions on a range of different topics – from shopping experiences to packaging to advertising - across all the different products and services offered by Boots. Viewpoint is a members' community panel where members have agreed to participate in online activities to provide Boots with information about their experiences of various products and services.

A: To become a member of Viewpoint, you will have to register and answer a few questions about yourself. After you've successfully registered, we will ask you to complete some sort of online activity – for example a survey or discussion group - around once a fortnight. Activities cover various topics - we try to make them as interesting as possible and try to invite you to the ones that are relevant to you.

A: Membership of Viewpoint is intended as a tool for fostering communication and dialogue between you and us – creating a relationship where we listen, value, act and feed back to you on the difference that your opinions have made for us. There is no payment or equivalent cash reward for being a member or taking part in Viewpoint activities. However, to reflect the value that we place on participation in Viewpoint, we will have regular prize draws and competitions. Some more involved activities such as discussion groups will have a gift certificate for all those who take part. Details of the prize draws and their Terms and Conditions can be seen here.

A: Membership of Viewpoint will not cost you anything. However, you will be responsible for covering any costs to you incurred by being online.

A: You can be a Viewpoint member for as long as you like and you do not have to respond to all activities to which you are invited. However, if you do not participate in anything over a 6 month period, we will contact you to check if you would like to continue as a member, and remove you if you do not respond or indicate that you would like to be removed.

A: Verve Partners Limited ("Verve") is an independent market research company that specialises in building and managing online communities. Verve is responsible for the maintenance of the Viewpoint website, programming and hosting activities, and community administration. Further information about Verve can be found at www.addverve.com.

A: Prize draw winners are awarded a gift certificate from Voucher Express for the stated prize amount. This allows you to select a gift voucher or gift card of your choice, from a range of more than 50 brands, including retailers, restaurants, or even experiences. To see the list of gift vouchers that you can choose from, please visit https://www.voucherexpress.co.uk/full-range.aspx.

A: If you have been awarded a gift certificate, the process is very simple to claim your prize.

• You will be informed by the Viewpoint team if you have won a prize draw, and you will receive a gift certificate code by email
• Once you have received your gift certificate code, go to www.voucherexpress.co.uk to select the gift voucher or gift card that you would like
• You can then enter your address for the gift voucher or gift card to be delivered (there are no extra postage costs to you, these will have been covered)
• You receive your gift voucher or gift card and can then use it to treat yourself!

A: You will be notified of a new activity by email. You then follow the simple instructions in the email or log-on to www.bootsviewpoint.com and access the survey or forum topic from the homepage or forum sections of the site.

A: Some surveys will have a short turnaround time of a few days and others longer (more like a week). Some completion deadlines may be extended. If you have trouble completing a survey on time, don't worry, you can always participate in the next one.

A: The research will be used by Boots in its on-going research into existing and new products and services. Research may also be published in the press and in Boots publicity (e.g. newsletters).

A: If you have any questions, please email our support team by clicking here.

Do you need us to resolve a technical problem?

If you need us to resolve a technical problem, please email our support team by clicking here.

A: We make every attempt to respond quickly to member enquiries, and are committed to maintaining a high level of service. On average, we try to respond to messages within 24-48 hours if an enquiry is submitted during normal office hours and on the next available working day if the enquiry is submitted on the weekend or a bank holiday.

A: We value member participation in Viewpoint, and therefore are committed to your right to privacy. You should read both our Privacy Policy and our Terms and Conditions for more information on how we protect your privacy.

A: No. All the information you provide to Viewpoint is for market research purposes only. In some cases, Boots may contact you directly about the content of that activity. In all other cases, the information you provide is confidential. You will receive no advertising or solicitations as a result of your participation. For more information, visit our Privacy Policy and our Terms and Conditions.

A: Your answers will be combined with those from other Viewpoint members, and reported at an aggregate level (eg 20% of community members think X). The only time we would quote you personally is if a researcher follows up your response with your permission (see above) and you agree with the researcher to be quoted. In all other cases, comments will only be used anonymously, attributed to only your first name or a customer segment grouping.

A: Usernames and passwords are case sensitive so make sure the caps lock is turned off. It may also help to clear your cache in case your browser has saved an incorrect username or password. Please visit the help section of your internet browser to learn how to clear your cache, cookies, and temporary internet files.

Check that you're using the exact email that you used to register, if it's not exactly the same then it won't work!

If you can’t remember your login email, please click here.

If you can’t remember your login password, please click on the ‘Reset Password’ link on the Login page and enter your email address and the code in the box. We will send you an email containing a link to reset your password.

Need more help?

A: Usernames and passwords are case sensitive so make sure the caps lock is turned off. It may also help to clear your cache in case your browser has saved an incorrect username or password. Please visit the help section of your internet browser to learn how to clear your cache, cookies, and temporary internet files.

If none of the above work, please click on the ‘Reset Password’ link on the Login page and enter your email address and the code in the box. We will send you an email containing a link to reset your password.

Need more help?

A: Not to worry, simply click on the ‘Reset Password’ link on the

Login page

and enter your email address and the code in the box. We will send you an email containing a link to reset your password.

Need more help?

A: Viewpoint activities are designed to run quickly and easily on most computer systems. All you need is:

Access to a recent version of one of the common internet browsers.

An email account.

A web camera and sound card (this is required for some of the more interactive community features, but is not compulsory for community membership).

Some of our surveys also require you to download Adobe Flash Player – this is not compulsory for community membership, but will enable you to access all of our surveys. To download Adobe Flash Player, please click here.

Need more help?

A: Have you downloaded Adobe Flash Player?

To complete some of our surveys, you will need to download Adobe Flash Player. This makes the user experience richer, more rewarding and enjoyable for our members and without Adobe Flash Player you may be unable to view, complete, or submit surveys. To download this, please click here. If you have previously downloaded Flash and wish to view pages on Flash troubleshooting, please click here.

If you have downloaded Adobe Flash Player and are still having trouble accessing the latest survey, please email our support team by clicking the ‘Need more help?’ link below. In the email you send us, please can you copy and paste 1) the error message you have received, and 2) the subject line from the survey invite email.

Need more help?

A: Have you downloaded Adobe Flash Player?

To complete some of our surveys, you will need to download Adobe Flash Player. This makes the user experience richer, more rewarding and enjoyable for our members and without Adobe Flash Player you may be unable to view, complete, or submit surveys. To download this, please click here. If you have previously downloaded Flash and wish to view pages on Flash troubleshooting, please click here.

Have you filled in all survey fields?

To submit a survey, all required fields need to be filled in – so double check that you have completed all required rows and columns.

Have you only used whole numbers when entering numerical data?

A: The support team is only able to deal with questions about the Viewpoint website, or surveys or other research activities. Please direct customer services issues to the Boots customer service team by clicking here.

If you are having problems which are not covered by the previous categories, please email our support team.

Need more help?

A: If you think we can improve how we do things in our surveys, forums or the Viewpoint website, then we want to know. Click here to let us know what you think.

A: You can end your membership of Viewpoint at any time by clicking the link at the bottom of email invites or clicking here.

Your views are important to us and we are sorry you wish to leave Viewpoint. Thank you for taking part so far.

Do you need us to resolve a technical problem?

If you need us to resolve a technical problem, please email our support team by clicking here.

Unsubscribe me:

If you are sure you wish to unsubscribe from Viewpoint, please click here.

A: The support team is only able to deal with questions about the Viewpoint website, or surveys or other research activities. Please direct customer services issues to the Boots customer service team by clicking here.

If you are having problems which are not covered by the previous categories, please email our support team.